Get the cheapest carpet cleaning service in Marylebone by calling our cleaning company on 020 3743 8596.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
Carpet Cleaning Marylebone is committed to providing reliable and professional carpet, rug and upholstery cleaning services throughout our local area. We take all feedback seriously and view complaints as an important opportunity to review and improve our work. This Complaints Procedure explains how you can raise a concern, how we will respond, and what you can expect from us at each stage.
This procedure applies to all domestic and commercial customers who have used our cleaning services. It covers complaints relating to the quality of cleaning, conduct of team members, punctuality, damage or loss, and any aspect of the service delivery that you believe has not met the agreed standard.
This procedure does not limit any legal rights you may have under consumer law. It is designed to give you a clear and straightforward route to have your complaint heard, investigated and resolved wherever possible.
When you raise a complaint with Carpet Cleaning Marylebone, we commit to:
Listening carefully to your concerns and treating you with respect and courtesy at all times.
Handling your complaint promptly and aiming to resolve most issues quickly and informally.
Investigating the facts in a fair and impartial way, considering both your account and that of any team members involved.
Keeping you updated about the progress of your complaint and the outcome of our investigation.
Using the findings of complaints to improve the way we deliver carpet, rug and upholstery cleaning services across our operating area.
We encourage you to raise any concerns as soon as possible after the service has been provided. Early contact gives us the best chance to put things right.
You can submit a complaint by contacting our customer support team. Please provide the following information to help us deal with your concerns efficiently:
Your full name and, if applicable, the name of the business or organisation.
The service address and the date and approximate time of the cleaning appointment.
A clear description of what went wrong, including areas or items of concern such as carpets, rugs, upholstery or other surfaces.
Any relevant photographs or evidence you may have, especially in cases of alleged damage or unsatisfactory results.
Details of how you would ideally like the issue to be resolved, for example a re-clean, repair, or other solution.
For issues relating to quality of cleaning, we ask that you contact us within 48 hours of the service. This allows us to re-inspect the work while conditions remain similar to those at the time of cleaning.
For complaints involving alleged damage to property or items, please notify us as soon as you become aware of the issue and within a reasonable time after the service. The sooner we are informed, the more effectively we can investigate.
Once we have received your complaint, we will record the details and carry out an initial review. In many cases a concern can be resolved informally and promptly, for example by offering advice, arranging a re-clean of specific areas, or clarifying what was agreed during the booking.
Where an informal solution is appropriate and acceptable to you, we will confirm what has been agreed and carry out any remedial actions within a reasonable timeframe, subject to access to the property and availability of our cleaning teams.
If your complaint cannot be resolved informally, or if you request a more detailed review, it will move to the formal investigation stage. At this point we will:
Confirm that your complaint is being handled under our formal procedure.
Gather relevant information, which may include speaking to the cleaning operatives, reviewing job notes, and examining any photographs or other evidence.
Arrange, where appropriate, a follow-up visit to inspect the carpets, rugs, upholstery or affected areas at the property.
Assess whether our service met our usual standards and any specific commitments agreed at the time of booking.
We aim to acknowledge your complaint within a reasonable period of receiving it. We will then provide a more detailed response once our investigation is complete.
Complex complaints, especially those involving possible damage or multiple visits, may require more time to investigate. In such cases we will keep you informed of progress and let you know when you can expect a full response.
After investigating your complaint, we will explain our findings and any conclusions reached. Depending on the circumstances, possible outcomes may include:
A detailed explanation or clarification where there has been a misunderstanding about the service or its limitations.
A re-clean of specific carpets, rugs, upholstery or other areas where the result did not meet our usual standards.
Practical steps to address minor issues, for example targeted spot-treatment or further stain removal where appropriate.
Where we are found to be responsible for damage or loss, consideration of an appropriate remedy, which may include repair or other resolution in line with our terms and conditions and applicable law.
Confirmation that no further action is considered appropriate, together with an explanation of the reasons for that decision.
To help us handle your complaint fairly and efficiently, we ask that you:
Provide accurate information about the service and the issue you are raising.
Allow us reasonable access to the property, carpets and furnishings so that we can carry out any inspection or remedial work.
Retain any relevant evidence, such as photographs, receipts or damaged items, until the complaint has been resolved.
Treat our staff courteously while we work with you to resolve the matter.
If you are not satisfied with the outcome of your complaint after our internal process has been completed, you may choose to seek independent advice about your consumer rights and any further options that may be available to you. This Complaints Procedure does not remove or limit any legal remedies you may have.
Carpet Cleaning Marylebone regularly reviews feedback and complaints from customers across the local area. The information we gather helps us identify recurring issues, refine our cleaning methods, update staff training and improve how we communicate about our services and their limitations.
By following this Complaints Procedure, we aim to ensure that every concern is treated with seriousness and respect and that customers throughout our service area receive a fair and consistent response.
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