Get the cheapest carpet cleaning service in Marylebone by calling our cleaning company on 020 3743 8596.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Marylebone collects, uses, stores and protects personal data relating to our customers and prospective customers in the Marylebone area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable. This Privacy Policy applies to all Carpet Cleaning Marylebone customers and service users within our service area.
Carpet Cleaning Marylebone is a carpet and upholstery cleaning service provider operating in and around the Marylebone area. In relation to the personal data we collect, we act as the data controller. This means we determine the purposes and means of processing your personal data.
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, address, service property address, and any other relevant location details you provide when booking a service.
Communication details, such as your preferred method of contact and any information you provide in messages, enquiries, feedback or complaints.
Service and booking information, including records of services requested or provided, dates and times of appointments, instructions, access information for the property and related notes.
Billing and payment data, such as information required to issue invoices and record payments. If you pay via a third-party payment processor, we receive confirmation of payment and related transaction details from that provider, but we do not store your full payment card details.
Technical and usage data, where applicable, such as data generated through your use of our website or online booking tools. This can include device information, approximate location data and information about how you interact with our site and services. This may be collected through cookies or similar technologies where used and where legally permitted.
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback or otherwise communicate with us. We may also collect data from third-party service providers where necessary to complete your booking or payment, such as payment processors or booking platforms, who share limited information needed for us to deliver our services.
We process your personal data only when we have a lawful basis to do so under data protection law. The main purposes and lawful bases are as follows:
To provide our services to you. We use your identification, contact and service-related information to arrange appointments, access your property, carry out carpet cleaning and related services, and manage your account. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To manage billing and payments. We process billing and transaction data to issue invoices, record payments, handle refunds where applicable and maintain accounting records. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and taxation.
To communicate with you. We use your contact details to respond to enquiries, send booking confirmations, schedule changes, service updates and important notices about your appointments. The lawful basis is performance of a contract and our legitimate interests in providing effective customer service.
To improve our services and operations. We may use aggregated or pseudonymised data from feedback, enquiries and usage of our services to improve our processes, customer experience and service quality. The lawful basis is our legitimate interests in developing and improving our business, provided that your rights and freedoms are not overridden.
To send marketing communications. Where permitted by law and, where required, with your consent, we may send you information about promotions, new services or updates that we believe may be of interest. You can opt out of marketing communications at any time. The lawful basis is consent or our legitimate interests, depending on the circumstances and applicable rules.
To comply with legal and regulatory requirements. We may need to process and retain certain information to comply with laws, respond to lawful requests from authorities, or establish, exercise or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, and as required by applicable laws and regulations.
Customer and service records are generally retained for as long as you remain an active customer and for a reasonable period afterwards in case of queries, complaints or potential legal claims. This period will typically not exceed six years from your last interaction, in line with common limitation periods for contractual claims and accounting obligations.
Billing and transaction records are retained for the period required by tax and accounting laws.
Where we have collected personal data on the basis of your consent for marketing purposes, we will retain this data until you withdraw your consent or until it is no longer necessary for the purpose for which it was collected, whichever occurs first.
When personal data is no longer needed, we will securely delete, anonymise or otherwise remove it from our systems.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data according to our instructions and are required to implement appropriate technical and organisational measures to protect your data.
Such processors may include:
Information technology and hosting providers who store or manage our electronic systems and data.
Payment processing providers who handle payment transactions and related confirmations.
Customer relationship and booking system providers who assist with managing appointments, customer records and communications.
Professional advisers such as accountants or legal advisers where necessary for compliance, accounting or the handling of legal matters.
We may also disclose personal data to third parties where required by law, in response to a lawful request from a public authority, or where necessary to establish, exercise or defend legal claims.
We do not sell your personal data to third parties.
Where we engage service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise processed in such locations, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses approved by relevant authorities or other legally recognised mechanisms that ensure an adequate level of data protection.
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those who have a business need to know it, using secure systems and taking reasonable precautions when handling paper and electronic records.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and exceptions. Your rights include:
The right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, along with certain information about how we use it.
The right to rectification. You have the right to request that inaccurate or incomplete personal data be corrected or completed.
The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or where you have objected to our processing.
The right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another controller where this is technically feasible.
The right to object. You have the right to object to processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose.
The right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed. If you are in the United Kingdom, this is generally the Information Commissioner’s Office. If you are in the European Economic Area, you can contact your local supervisory authority.
Our services are directed at adults responsible for managing properties in the Marylebone area. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it as soon as reasonably practicable.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you have any questions about this Privacy Policy or how Carpet Cleaning Marylebone processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use to interact with us.
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