Get the cheapest carpet cleaning service in Marylebone by calling our cleaning company on 020 3743 8596.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Marylebone provides carpet, rug, upholstery and related cleaning services to customers. By placing a booking, you agree to be bound by these Terms and Conditions, which form a contract between you and Carpet Cleaning Marylebone for the provision of cleaning services within our covered service areas.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company refers to Carpet Cleaning Marylebone, the provider of the cleaning services.
1.2 Customer refers to any individual, business, landlord, tenant, managing agent or other party who books or receives services from the Company.
1.3 Services refers to any cleaning, stain treatment, deodorising, protection or related work carried out by the Company, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning and mattress cleaning.
1.4 Premises refers to the property, building or area where the Services are to be carried out.
1.5 Technician refers to any employee, contractor or representative of the Company who attends the Premises to deliver the Services.
2.1 The Company provides professional carpet and related cleaning services in Marylebone and surrounding areas within its operational radius. The exact range of services available at your Premises will be confirmed at the time of booking.
2.2 The Company reserves the right to decline work that is unsafe, unsuitable, outside its standard service offering, or where access is not reasonably possible.
2.3 Any verbal or written quotation given by the Company is based on the information provided by the Customer and on standard room sizes or item descriptions. The Company reserves the right to adjust the quote on arrival if the actual conditions differ materially from those described.
3.1 Bookings can be requested by the Customer through the Company’s accepted communication methods. A booking is not confirmed until the Company has explicitly acknowledged and accepted it.
3.2 When making a booking, the Customer must provide accurate information regarding the type and size of the areas or items to be cleaned, the condition of the carpets or furnishings, any stains, damage, or special requirements, and any parking or access restrictions.
3.3 The Customer is responsible for ensuring that the Technicians have clear and safe access to the Premises at the agreed time, including any necessary parking arrangements. Any parking fees, congestion charges or access costs will be chargeable to the Customer.
3.4 The Company will endeavour to arrive at the agreed time but reserves a reasonable time window to allow for traffic and unforeseen delays. If there is a significant delay, the Company will make reasonable efforts to inform the Customer.
4.1 The Customer must ensure that the Premises are ready for the Services to be carried out, including moving small and easily movable items of furniture, personal belongings, valuables and breakables from the areas to be cleaned, unless otherwise agreed.
4.2 The Customer must inform the Technician before work begins of any known defects, damage, loose fittings, colour instability, or other issues with carpets, rugs, upholstery or flooring which may affect the outcome of the cleaning or risk further damage.
4.3 The Customer must ensure that utilities such as water and electricity are available at the Premises for the duration of the visit. If these are not available and the visit cannot proceed, a call-out or cancellation fee may apply.
4.4 Children and pets must be kept away from the work area and equipment for health and safety reasons. The Customer is responsible for supervising anyone on the Premises during the Service.
5.1 Prices are based on the information provided by the Customer and on the Company’s current price list at the time of booking. All prices will be confirmed before commencement of the Services.
5.2 The Company reserves the right to revise pricing if the actual size, condition or difficulty of the job is substantially different from that stated at the time of booking. In such cases, the Customer will be informed and may choose to accept the revised price or decline the service. If the Customer declines after the Technician has attended, a call-out fee may apply.
5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may accept various methods of payment; details will be provided upon booking or on request.
5.4 For some bookings, including large jobs or commercial work, the Company may require a deposit in advance. Deposits are non-refundable unless the Company cancels the booking without offering a reasonable alternative date or time.
5.5 For commercial or account customers, payment terms may be agreed separately. Failure to pay within the agreed period may result in suspension of further Services and the application of reasonable late payment charges and recovery costs in accordance with applicable law.
6.1 The Customer may cancel or reschedule a booking by providing notice to the Company. To avoid charges, the Customer must provide at least 24 hours’ notice before the scheduled start time of the Service, unless a longer notice period has been agreed in writing for specific or large-scale jobs.
6.2 If the Customer cancels or reschedules with less than the required notice period, the Company reserves the right to charge a cancellation fee of up to the full quoted amount to cover lost time and expenses.
6.3 If the Technician attends the Premises and is unable to gain access, or if the Premises are not in a state that allows the Services to be carried out, the visit may be treated as a late cancellation and a call-out or cancellation fee may apply.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to illness, equipment failure, transport issues, adverse weather or other operational reasons. In such cases, the Company will offer the Customer the next available appointment and will not be liable for any indirect loss or inconvenience.
7.1 The Company will exercise reasonable skill and care in providing the Services and will follow industry-recognised methods, using professional equipment and suitable cleaning solutions.
7.2 While the Company will use its best efforts to remove stains and marks, stain removal cannot be guaranteed. The age, type and previous treatment of a stain, as well as the fibre content and condition of the carpet or fabric, all affect the outcome.
7.3 Pre-existing damage, wear, defects, shrinkage risks, colour fading, loose seams or weak fibres may limit the cleaning results and may be made more apparent after cleaning. The Customer accepts that such issues are beyond the Company’s control and do not constitute damage caused by the Company.
7.4 Drying times vary depending on ventilation, humidity, fibre type and the extent of soiling. Any estimate of drying time provided by the Company is an approximation only.
7.5 The Customer should avoid walking on freshly cleaned carpets with outdoor footwear and should take care on hard surfaces that may become slippery during and immediately after the cleaning process.
8.1 The Company maintains appropriate public liability and, where applicable, employer’s liability insurance for the Services it provides.
8.2 The Company’s liability for any proven damage caused by its negligence or the negligence of its Technicians shall be limited, at the Company’s option, to either re-cleaning the affected area, repairing the damage, or paying the reasonable cost of repair or replacement, taking into account age, condition and fair wear and tear.
8.3 The Company will not be liable for any consequential, indirect or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising out of or in connection with the Services.
8.4 The Company will not be responsible for any damage resulting from defects, weaknesses or pre-existing conditions of the items being cleaned, including but not limited to loose backing, weakened seams, colour instability, sun damage, or items not suitable for wet or chemical cleaning.
8.5 The Customer must report any concerns or potential damage in writing as soon as reasonably possible and in any event within 48 hours of completion of the Services. The Company will investigate and may require access to inspect the alleged damage before any remedial action is taken.
8.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot legally be excluded or limited.
9.1 The Company will handle wastewater, soiling and cleaning residues in compliance with applicable UK environmental and waste management regulations relevant to its services.
9.2 Where portable equipment is used, wastewater will normally be disposed of via appropriate drainage at the Premises with the Customer’s consent, in accordance with local water and environmental rules. The Customer agrees to allow such disposal unless they inform the Company otherwise before the Service begins.
9.3 The Company will not dispose of hazardous substances on the Customer’s behalf unless this has been expressly agreed and is within its authorised capabilities. Where hazardous or unusual waste is identified, the Customer may be advised to use a specialist waste contractor.
9.4 The Customer must inform the Company of any known contamination, infestation, hazardous materials, or special waste issues at the Premises before the Service begins. The Company reserves the right to refuse or discontinue work if it reasonably believes that health, safety or regulatory standards cannot be maintained.
9.5 The Company aims to use cleaning products and processes that are efficient and, where practicable, environmentally responsible. Safety data sheets for products used can be provided upon request where available.
10.1 The Company and its Technicians will work in accordance with applicable health and safety legislation and reasonable industry practices.
10.2 The Customer agrees not to request or insist on any action that would contravene health and safety regulations or safe working practices, including working at unsafe heights, using unsafe electrical sources, or operating in areas deemed hazardous.
10.3 The Customer is responsible for ensuring that the Premises are reasonably safe for the Technician to work in and access, including clear walkways and safe stairways.
11.1 If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the Technician on site where possible so that an immediate solution can be attempted.
11.2 If the issue cannot be resolved on site, the Customer should contact the Company as soon as reasonably possible and in any event within 48 hours of completion of the Services, providing a clear description of the concern.
11.3 The Company will investigate any complaint and, where complaints are found to be justified, will aim to offer an appropriate remedy, which may include re-cleaning, partial refund, or other reasonable resolution.
12.1 The Company will collect and process personal data from Customers only to the extent necessary to manage bookings, provide Services, take payment, handle enquiries and comply with legal obligations.
12.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose Customer details to third parties except where required for the provision of the Service, for payment processing, or as required by law.
13.1 The Company reserves the right to amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Company’s services.
13.2 The version of the Terms and Conditions in force at the time of booking will normally apply to that particular booking. The latest version will be available on request.
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.
By proceeding with a booking and allowing the Company to carry out the Services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
(73)
